Frequently Asked Questions

Once you've found the Ami jewelry piece that best fits your display case, click the buy button to add it to your cart. To complete your order, follow the checkout instructions. Your order will not be processed until you complete the checkout process; at that point, you will be asked for your payment information.

Yes, purchasing on Ami is secure. We use industry-standard encryption techniques to exchange customer data with our site's server (both in transit and reception). Ami respects your privacy, so your personal data will only be disclosed in accordance with our Privacy Policy.

To check the status of your order, you can contact us by email at info@amigioielli.com or by calling 393383236553

VAT is included in the sale price and is 22%. VAT and any customs duties may vary depending on the destination country.

Ami gives you the option of immediately accessing a technical sheet to help you choose the right size for you. Click here to download the Ami sheet before purchasing.

Shipping is free nationwide for orders over €190.00. Please allow 1-2 business days for delivery, from when the order leaves our workshop. Personalized items may take longer to arrive. You can check the status of your order using the tracking information in your order confirmation email.

For all orders placed online, a shipping confirmation with tracking information will be sent to you via email once your order has been handed over to the carrier. Please allow 1-2 business days for delivery from the time the order leaves our workshop. Please allow an additional 5 days for orders that include standard engraving, and 10 days for orders that include custom engraving.

Purchased items may be returned for an exchange or refund, provided they are returned to the distribution center within 14 days in perfect condition and accompanied by the sales receipt. You are responsible for the cost of returning the item. If you choose to use our return shipping method, Ami will advance the cost of the return and deduct it from your refund. Please ensure the package is properly sealed. Ami cannot be held responsible for returns that are not delivered. Personalized or engraved items cannot be returned for refunds or exchanges. Contact us at 39 338 3236553 or email info@amigioielli.com

We offer repair and resize services for all your Ami jewelry. You can choose to bring your item to our nearest store or send it to us by mail. Contact us at 39 338 3236553 or email us at info@amigioielli.com

Dust, pollution, and daily wear and tear can all dull the brilliance of a precious stone and tarnish metals like gold. Ami therefore recommends regular professional cleaning, at least once a year. We invite you to bring your Ami jewelry to our stores or contact customer service at 39 338 3236553 or by email at info@amigioielli.com. Our staff is experienced in all aspects of jewelry care and maintenance.

Your Ami jewelry is a precious, refined object and, as such, requires proper care when handling and wearing it to preserve its original splendor over time. It is therefore important to follow a few simple precautions: Wash your Ami jewelry in warm, soapy water with a soft brush, except for jewelry with pearls, which should be cleaned only with a soft cloth. Upon purchase, all Ami jewelry is packaged in a protective box to prevent wear. When not wearing it, we recommend storing your jewelry in its original case or another suitably lined case. Avoid contact with metal objects. Avoid contact with perfume, alcohol, cosmetics, ammonia, and chlorine. If your jewelry is subjected to knocks or bumps, the settings and clasps may require checking to prevent loss of the stones or the object.